Privacy Policy

1. Introduction

M Tech Calibration Lab LLP ("we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (mtechcalibration.in) and interact with our digital tools, including our AI support widget and quotation forms.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: If you contact us via email, phone, or our online quote/message forms, we may collect personal details you directly provide, such as your full name, email address, phone number, and company name.
• Technical Data: We may collect non‑personal information automatically as you navigate through the site. This includes browser type, device information, operating system, and pages visited.
• AI Interaction Data: Conversations held with our M Tech AI Support widget are temporarily processed to provide you with relevant answers regarding our services.

3. Use of Information

We use the collected information strictly for business and operational purposes:

• To respond to your inquiries and provide accurate calibration quotations.
• To improve our website functionality, UI/UX, and customer service.
• To route your quote requests efficiently to our WhatsApp API or internal mail systems.
• To maintain laboratory communication standards as required by NABL (ISO/IEC 17025:2017) documentation policies.

We do not sell, rent, or share your personal information with third-party marketers or data brokers under any circumstances.

4. Cookies & Analytics

Our website utilizes standard functional cookies and analytics tools (such as Microsoft Clarity) to understand how visitors interact with our platform. These tools help us track user engagement and optimize the digital experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain dynamic features (like form pre-filling).

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us through the website is transmitted using secure HTTPS protocols. Quote requests routed through WhatsApp are protected by WhatsApp's end-to-end encryption.

6. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy and our privacy practices, please contact us at: